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Shopee Returns 

For eligible return cases, Shopee may cover the return shipping cost when you use the supported return channels via Drop-Off at Pos Laju and SPX Express.

When you raise a return refund request, you can obtain the Return Label/Return Airway Bill Barcode from the app directly.

Additionally, you can also choose the Pick-Up option if available. The shipping cost for returns will also be covered fully for orders purchased if you returned via Pick-Up at SPX Express, J&T Cargo, PosLaju and Best Cargo.

• For return via SPX Express, please refer here
  
• For return via Poslaju, please refer here
• For return via Best Cargo, please refer here
• For return via J&T Cargo, please refer here

Please note that for this return method, you will need to bear the return shipping fees upfront. However, you can submit a claim to Shopee for reimbursement of the shipping fees once the return is processed.

Once you have returned a parcel using Self Arrange, input your Selected Courier and Tracking Number via Input Shipping Info on the Return/Refund Details page on the Shopee App. Then, upload the relevant shipping document that proves you have shipped back the parcel (e.g. return air waybill/consignment note/shipping receipt and the picture of the item you dropped off), and click Submit.