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[Shipping Returns] Will the shipping costs for my return parcel be covered by Shopee?
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Free Returns
The shipping cost for returns will be covered fully for orders purchased if you return via Drop-Off at Pos Laju, Flash Express and SPX Express.
When you raise a return refund request, you can obtain the Return Label/Return Airway Bill Barcode from the app directly.
Additionally, you can also choose the Pick-Up option if available. The shipping cost for returns will also be covered fully for orders purchased if you returned via Pick-Up at SPX Express or Flash Express.
- For return via SPX Express, please refer here
- For return via Flash Express, please refer here
- For return via Best Cargo, please refer here
Please note that for this return method, you will need to bear the return shipping fees upfront. However, you can submit a claim to Shopee for reimbursement of the shipping fees once the return is processed.
Once you have returned a parcel using Self Arrange, input your Selected Courier and Tracking Number via Input Shipping Info on the Return/Refund Details page on the Shopee App. Then, upload the relevant shipping document that proves you have shipped back the parcel (e.g. return air waybill/consignment note/shipping receipt and the picture of the item you dropped off), and click Submit.
